Training Course Specialist

The Training Course Support Assistant – Travel position provides basic administrative support for NTC as well as provide travel coordination support for all state partners. This includes:

• Provides prompt, courteous and efficient customer service when answering inquiries by phone, email or to in-person visitors to NTC
• Provides real time support and assistance to clients via both oral and written communication as well as external supports and fellow employees
• Assists with maintaining the calendar of classroom/conference room reservations and assist with classroom layout and setup; communicate classroom reservation policies to customers
• Assists with routine office supply requisitions to include forecasting future requirements
• Provides weekly travel reports and status briefs to the Project Manager and Director, NTC
• Ensures the appropriate quantity of course materials and manuals are delivered on schedule for upcoming courses
• Processes requests for travel authorizations or travel vouchers within 48 hours of receipt
• Provide customer service for students and instructors throughout all stages of training in

the processing of travel arrangements for students, instructors, and staff, including:

making transportation and lodging reservations

• Preparing and processing necessary travel vouchers once travel is completed
• Compiling various reports related to the travel budget
• Provides assistance to Administration Specialist, Logistical Support with shipping and receiving operations via TIPTS, UPS, Fed-Ex, and other logistical tracking systems in support of requested courses and NTC Academy
• Working knowledge of MS Office Suite, sharepoint and logistical tacking systems (Fed-Ex, UPS)
• Must be capable of working unsupervised in a fast-paced environment; must be detail-oriented, well-organized and able to multi-task.
• Ability to work as a team player is essential.

Qualifications:

• Combination of customer service experience, federal travel regulations and planning experience, and undergraduate college level coursework, or post-high-school training equivalent to four (4) years of full-time employment.
• Ability to communicate effectively orally and in writing, as well as scheduling expertise and high-quality customer service.

• Comfortable interacting at all levels of the organization and be willing to develop strong and positive relationships with staff and colleagues
• Excellent Microsoft Excel skills preferred
• Knowledge of E2
• Must be detail-oriented, well-organized and able to multi-task
• Public Trust Security Clearance or the ability to obtain one
• 100% on-site client support